Last Updated: 01/02/2026
At MyBrandedMerch.com (“My Branded Merch,” “we,” “us,” or “our”), we take pride in providing a smooth, transparent ordering and shipping experience. Because most of our products are custom-made, our shipping timelines include artwork review, proof approval, and production before shipment.
Please review the information below to understand how your order is processed and shipped.
Once you place your order, you will immediately receive an email confirmation that includes your order number.
If you have artwork you’d like us to use—or if you’d like us to create or modify artwork for you—simply reply to the confirmation email and attach your files.
Shortly thereafter (during business hours), you will receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will:
Review your order in full
Make product or decoration suggestions (if applicable)
Confirm production and delivery timelines
Review your artwork for quality and accuracy
Once all details are reviewed, you will receive a digital proof showing your artwork on a mockup of the item(s) you ordered.
You will have the opportunity to:
Approve the proof
Request changes or improvements
Once the artwork is approved, you will receive an order confirmation outlining:
Final quantities
Decoration details
Production timeline
Shipping method
Total charges
Important: Charges—including shipping—will not change from what is shown in your order confirmation unless:
Quantity changes
Additional imprint colors are added
Faster production or shipping is requested
Any changes must be approved by you in advance.
Nothing goes into production without your approval.
Lead times vary depending on:
Product brand and type
Inventory availability
Decoration method (screen print, embroidery, etc.)
Please refer to each individual product page for estimated lead times.
Orders decorated with new logos typically ship within 10–12 business days after artwork approval.
Transit time is added after the order ships and varies by shipping method and destination.
Business days exclude weekends and holidays.
Rush Processing options may be available depending on the product and decoration method.
Rush availability must be confirmed by our team prior to order placement
Rush Processing incurs an additional fee
No proof will be provided for Rush orders
Rush Processing guarantees a specific ship date
Expedited shipping must be purchased in conjunction with Rush Processing
Please contact us before ordering if you have a hard deadline.
Shipping methods and carriers are selected based on your order requirements and delivery timeline. Estimated delivery dates are provided once production is complete and your order ships.
Please note:
Shipping transit times are estimates and not guarantees
MyBrandedMerch.com is not responsible for carrier delays once the order has shipped
No minimum order quantity for most products
Orders of fewer than 24 items require a $25–$50 artwork setup fee
This is a one-time fee
The fee is not charged again on future orders using the same logo
Customers are responsible for providing accurate shipping information. MyBrandedMerch.com is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.
If you have questions about your order, production timelines, or shipping options, our team is happy to help.
📧 Email: support@mybrandedmerch.com
Wishlist is empty.
