Shipping policy

Last updated: September 6, 2026

At MyBrandedMerch.com (“My Branded Merch,” “we,” “us,” or “our”), we strive to provide a clear and reliable ordering, production, and shipping experience.

The majority of our products are custom-made, printed, embroidered, decorated, or otherwise produced specifically for each customer. Processing custom orders may include artwork review, proof preparation, customer approval, production, quality control, and shipment.

Please review this policy before placing an order.

Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Shipping availability, methods, and charges are displayed during checkout. Certain products, quantities, addresses, or delivery locations may be subject to additional restrictions.

Estimated Delivery Time

Our standard estimated delivery window is 10–11 business days for eligible orders shipped within the United States.

This estimate includes normal order processing, production, handling, and transit. Business days do not include Saturdays, Sundays, or federal holidays.

The 10–11-business-day estimate begins after we have received everything necessary to process the order, including:

Complete and accurate order information
Usable artwork or design instructions
Any requested customer response
Final artwork or proof approval, when required
Successful payment authorization

Orders requiring corrected artwork, extensive design changes, unavailable inventory, specialty production, or delayed customer approval may require additional time. If we identify a delay before production, we will make reasonable efforts to notify the customer.

Product-specific lead times displayed on a product page or confirmed in writing may supersede the general estimate in this policy.

Custom-Order Production Process

Because most products are made to order, the following steps may occur before shipment:

Order review
Artwork and file inspection
Product and decoration review
Digital proof preparation, when applicable
Customer approval
Production
Quality inspection
Packaging and shipment

Production will not begin until all required information and approvals have been received.

Order Confirmation

After placing an order, customers receive an email confirmation containing the order number and available order details.

Customers who need to provide artwork—or who need us to create, modify, or review artwork—may reply to the confirmation email and attach the necessary files.

During normal business hours, a customer-care representative may contact the customer to:

Review the order
Confirm product and decoration details
Review artwork quality
Suggest necessary production adjustments
Confirm expected production and delivery timing
Request missing information or approval

Customers should monitor the email address supplied with the order to prevent delays.

Artwork Proofing and Approval

When proofing is required, we will provide a digital proof showing the proposed artwork or decoration.

The customer may:

Approve the proof; or
Request reasonable corrections or changes.

Customers are responsible for carefully reviewing:

Spelling
Names and dates
Artwork and logos
Colors
Product selections
Sizes and quantities
Decoration methods
Design placement
Other order specifications

Production begins only after final approval. Delays in providing artwork, responding to questions, or approving a proof may extend the estimated delivery date.

Order Changes and Charges

Following approval, customers may receive confirmation of:

Final quantities
Product selections
Decoration details
Production timeline
Shipping method
Shipping charges
Total order charges

Quoted charges will not change unless the customer approves a change, including:

A change in quantity
Additional imprint colors
Different products or decoration methods
Additional artwork services
Rush production
Expedited shipping
An address or delivery-method change

Shipping Costs

Shipping charges are calculated using factors that may include:

Order value
Package weight
Product type
Quantity
Shipping destination
Selected delivery service

The applicable shipping charge will be displayed during checkout or included in the customer’s approved order confirmation.

Promotional free-shipping offers may be subject to minimum purchase amounts, product restrictions, destinations, or other stated conditions.

Shipping Methods and Carriers

We select shipping methods and carriers based on the order’s:

Size and weight
Product requirements
Destination
Requested delivery timing
Available carrier services

Tracking information will be provided when available after the order ships.

Carrier transit times are estimates and may be affected by weather, service interruptions, holidays, emergencies, or other circumstances outside our control.

Rush Production and Expedited Shipping

Rush production and expedited shipping may be available for certain products and decoration methods.

Rush service:

Must be confirmed by our team
May require an additional charge
Is subject to product and inventory availability
May limit or eliminate the standard proofing process
May require expedited shipping
Must be approved before production begins

Contact us before ordering if you have a firm event date or delivery deadline. Selecting or requesting expedited shipping does not automatically shorten the custom-production period unless rush production is also confirmed.

Inventory and Product Availability

Products and materials may become unavailable after an order is placed.

If an ordered product is unavailable, we may contact the customer to offer:

A comparable substitute
A revised production schedule
A partial shipment
Store credit
A refund for the unavailable product

We will not substitute a materially different product without customer approval.

Multiple Shipments

Orders containing different products, decoration methods, production schedules, or fulfillment locations may arrive in separate shipments.

When an order is divided into multiple shipments, tracking information may be provided separately for each package.

Minimum Orders and Artwork Setup Fees

Most products do not have a minimum order quantity unless otherwise stated.

Orders containing fewer than 24 decorated items may require an artwork or setup fee of approximately $25–$50, depending on the artwork and production requirements.

When applicable:

The setup fee will be disclosed before production.
The fee covers preparation of the artwork or production setup.
The same fee generally will not be charged again for future orders using the same production-ready logo without changes.

Artwork and setup charges are separate from shipping charges.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, customers should verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number, when requested

MyBrandedMerch.com is not responsible for delays, failed delivery, loss, return-to-sender charges, address-correction fees, or additional shipping costs resulting from incorrect or incomplete information supplied by the customer.

Additional charges resulting from an incorrect address may be the customer’s responsibility.

Delivery and Tracking

An order is considered delivered when the carrier’s tracking information shows delivery to the address supplied with the order.

Customers should inspect packages promptly after delivery and report visible damage, missing products, or other delivery problems as soon as possible.

Claims involving defects, incorrect products, or production errors must be reported according to our Returns, Exchanges & Refund Policy.

Carrier Delays

Once a package has been transferred to the carrier, delivery may be affected by circumstances outside our reasonable control.

These may include:

Severe weather
Natural disasters
Carrier service interruptions
Holiday volume
Incorrect or inaccessible addresses
Security restrictions
Government actions
Labor disruptions
Other transportation emergencies

We will make reasonable efforts to assist with tracking and eligible carrier claims, but standard transit estimates are not guaranteed.

Lost or Damaged Packages

If tracking indicates that a package may be lost or if an order arrives visibly damaged, contact us promptly at support@mybrandedmerch.com.

Please include:

Your order number
The affected product or shipment
A description of the issue
Photographs of the product and packaging, if damaged
Any available carrier information

We will review the matter and assist with the appropriate next steps.

Questions and Assistance

For questions regarding artwork, production, shipping costs, tracking, delivery estimates, or deadline-sensitive orders, contact:

MyBrandedMerch.com
Email: support@mybrandedmerch.com

Customers with a firm deadline should contact us before placing the order so that production and shipping availability can be confirmed.