Returns, Exchanges & Refund Policy

Last updated: September 6, 2026

At MyBrandedMerch.com (“My Branded Merch,” “we,” “us,” or “our”), customer satisfaction is extremely important to us. We stand behind the quality of our products and workmanship.

Because the majority of our products are personalized, printed, embroidered, decorated, or otherwise made specifically for each customer, many items cannot be restocked or resold. This policy distinguishes between:

• Standard, non-custom products
• Custom-made and personalized products
• Products affected by defects or production errors

⭐ Our No Returns Necessary Guarantee

If your order arrives with a verified defect, incorrect item, or production error caused by MyBrandedMerch.com, we will make it right. In most approved cases, you will not be required to return the affected product before receiving a replacement, correction, store credit, or refund.

This guarantee is intended to resolve legitimate production problems quickly and with minimal inconvenience.

In limited circumstances, we may require the affected product to be returned for inspection, repair, or correction. If a return is required because of our verified error, we will provide return instructions and a free downloadable and printable mailing label.

Return Request Deadline

All return, exchange, damage, and production-error requests must be submitted within 7 calendar days of delivery.

Requests made after the 7-day period may not be eligible for a return, exchange, replacement, store credit, or refund.

Standard, Non-Custom Products

We accept returns and exchanges of eligible standard, non-custom products for both defective and non-defective reasons when:

• The request is submitted within 7 days of delivery.
• The product is new, unused, unworn, unwashed, and unaltered.
• The product is returned in its original condition and packaging, when applicable.
• The customer obtains return authorization before mailing the product.

Approved standard-product returns have:

• Free return shipping by mail
• A downloadable and printable return label
• No restocking fee
• Refund processing within 7 days after approval or receipt and inspection

Custom-Made and Personalized Products

The majority of products sold by MyBrandedMerch.com are custom-made or produced specifically for the customer. These products may include:

• Custom-printed or embroidered apparel
• Products featuring names, logos, photographs, artwork, or personalized text
• Made-to-order merchandise
• Custom signs, banners, decals, stickers, transfers, and printed materials
• Products manufactured according to an approved proof or customer-selected specifications

Because these products cannot ordinarily be restocked or resold, custom-made and personalized products are not eligible for return, exchange, or refund for buyer’s remorse or customer ordering errors.

This restriction does not limit our responsibility for verified defects, incorrect products, or production errors caused by MyBrandedMerch.com.

Customer Ordering and Proof-Approval Errors

Returns, exchanges, replacements, and refunds do not apply when a custom order was produced according to the information or proof approved by the customer.

Customer-responsibility errors include, but are not limited to:

• Incorrect sizes
• Incorrect quantities
• Incorrect colors or garment selections
• Incorrect names, dates, numbers, or personalized text
• Misspellings or grammatical errors
• Incorrect artwork, logos, photographs, or design files
• Low-resolution or poor-quality customer-provided artwork
• Incorrect design placement approved during proofing
• Other specifications selected, supplied, or approved by the customer

Customers are responsible for reviewing all order details and proofs carefully before approval. Once a proof is approved and production begins, the custom order is considered final.

Eligible Defects and Production Errors

The following issues may qualify for assistance under this policy:

• Printing or embroidery errors caused by MyBrandedMerch.com
• A product that materially differs from the approved proof
• An incorrect product being received
• Defects in materials or workmanship
• Damage occurring before or during delivery
• Incorrect customization caused during our production process
• Missing products or quantities caused by our fulfillment process

After verifying the issue, we may choose to:

• Replace the affected product
• Repair or correct the product
• Exchange the product
• Issue store credit
• Issue a partial or full refund to the original payment method

The appropriate resolution will depend on the circumstances of the order and the nature of the verified issue.

Normal Production Variations

Minor variations that fall within generally accepted printing, embroidery, manufacturing, and decorating tolerances are not considered defects.

These may include reasonable variations in:

• Color appearance
• Print or embroidery placement
• Product dimensions
• Material texture
• Finished appearance
• Screen-to-print color reproduction

Colors displayed on a monitor or mobile device may differ slightly from the finished product.

Items That Are Not Eligible

Returns, exchanges, replacements, or refunds may be denied for:

• Custom or personalized products without a verified defect
• Customer ordering or proof-approval errors
• Products that have been worn, washed, used, altered, or damaged
• Normal wear and tear
• Washing or care-related damage
• Misuse, neglect, or improper storage
• Requests submitted more than 7 days after delivery
• Returns mailed without prior authorization
• Products that do not meet the new-condition requirements
• Normal production variations within industry standards

Exchanges

Eligible standard, non-custom products may be exchanged within 7 days of delivery if they are new, unused, unworn, unwashed, and unaltered.

Custom-made and personalized products may only be exchanged when MyBrandedMerch.com verifies a defect, incorrect item, or production error for which we are responsible.

All exchanges are subject to product availability.

How to Report a Problem or Request a Return

Contact us within 7 days of delivery and provide:

• Your full name
• Your order number
• A description of the problem or reason for the request
• Clear photographs showing any damage, defect, incorrect product, or production error
• Any other information reasonably necessary to review the request

Email: support@mybrandedmerch.com

Do not mail a product to us until you receive return authorization and instructions.

Return Method and Shipping Label

All authorized returns must be made by mail.

For approved returns, MyBrandedMerch.com will provide a free downloadable and printable return label. Authorized returns have no return-shipping charge and no restocking fee.

Products returned without authorization or through a different shipping method may be delayed, refused, or returned to the sender.

No Restocking Fee

We do not charge a restocking fee for returns approved under this policy.

The absence of a restocking fee does not make an otherwise ineligible custom-made, personalized, used, damaged, or unauthorized product returnable.

Refund Processing

Approved refunds will be processed within 7 days after:

• An authorized return is received and inspected; or
• A claim is approved under our No Returns Necessary Guarantee.

Refunds will be issued to the original payment method unless another resolution is agreed upon.

After we process a refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the account.

Policy Abuse

Each request is reviewed individually. Fraudulent claims, altered evidence, repeated misuse, or abuse of this policy may result in denial of the request and refusal of future service.

MyBrandedMerch.com reserves the right to update this policy as permitted by applicable law. The policy in effect when an order is placed will generally govern that order.